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Troubleshooting
Troubleshooting
10 articles in this collection
Written by
Serene Lim
How do I delete my annotations?
Select the annotation and look out for a trash can icon.
Written by
Serene Lim
Updated over a week ago
I tried adding my team but can't seem to do so. What now?
Make sure your emails are right, and - if there's a list of them - make sure they're separated by commas.
Written by
Serene Lim
Updated over a week ago
How do I delete my files?
You can archive them if you aren't sure, and delete them if you are.
Written by
Serene Lim
Updated over a week ago
How do I download the ProductionPro iPad app?
Download the iPad app from the App Store, but sign in on ProductionPro on the Web on all other devices.
Written by
Serene Lim
Updated over a week ago
Why can't I update to the latest ProductionPro iPad app?
Make sure your iPad has iOS 11 or higher and can access the App Store for updates.
Written by
Serene Lim
Updated over a week ago
I added ProductionPro to my show license. Where is my order?
If you don't hear from us within 3 business days, please reach out.
Written by
Serene Lim
Updated over a week ago
Where is my script?
Create your ProductionPro account, verify your email, then log in to view your script.
Written by
Serene Lim
Updated over a week ago
I did not receive my verification email.
If it's not in your Inbox, please check your Spam and other folders.
Written by
Serene Lim
Updated over a week ago
I created my ProductionPro account but can't sign in.
Please make sure you've verified your email.
Written by
Serene Lim
Updated over a week ago
I'm on a school WiFi network and can't receive ProductionPro emails or have issues accessing my content. What should I do?
Please ask your IT department to whitelist these ProductionPro URLs.
Written by
Serene Lim
Updated over a week ago
