Troubleshooting

How do I delete my annotations?

Select the annotation and look out for a trash can icon.

Written by Prudence
Updated over a week ago

I tried adding my team but can't seem to do so. What now?

Make sure your emails are right, and - if there's a list of them - make sure they're separated by commas.

Written by Prudence
Updated over a week ago

How do I delete my files?

You can archive them if you aren't sure, and delete them if you are.

Written by Prudence
Updated over a week ago

How do I download the ProductionPro iPad app?

Download the iPad app from the App Store, but sign in on ProductionPro on the Web on all other devices.

Written by Prudence
Updated over a week ago

Why can't I update to the latest ProductionPro iPad app?

Make sure your iPad has iOS 11 or higher and can access the App Store for updates.

Written by Prudence
Updated over a week ago

I added ProductionPro to my show license. Where is my order?

If you don't hear from us within 3 business days, please reach out.

Written by Prudence
Updated over a week ago

Where is my script?

Create your ProductionPro account, verify your email, then log in to view your script.

Written by Prudence
Updated over a week ago

I did not receive my verification email.

If it's not in your Inbox, please check your Spam and other folders.

Written by Prudence
Updated over a week ago

I created my ProductionPro account but can't sign in.

Please make sure you've verified your email.

Written by Prudence
Updated over a week ago

I received an “error processing email” message when logging into ProductionPro; what do I do?

Written by Prudence
Updated over a week ago

I'm on a school WiFi network and can't receive ProductionPro emails or have issues accessing my content. What should I do?

Please ask your IT department to whitelist these ProductionPro URLs.

Written by Prudence
Updated over a week ago