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Troubleshooting
Troubleshooting
10 articles in this collection
Written by
Prudence
How do I delete my annotations?
Select the annotation and look out for a trash can icon.
Written by
Prudence
Updated over a week ago
I tried adding my team but can't seem to do so. What now?
Make sure your emails are right, and - if there's a list of them - make sure they're separated by commas.
Written by
Prudence
Updated over a week ago
How do I delete my files?
You can archive them if you aren't sure, and delete them if you are.
Written by
Prudence
Updated over a week ago
How do I download the ProductionPro iPad app?
Download the iPad app from the App Store, but sign in on ProductionPro on the Web on all other devices.
Written by
Prudence
Updated over a week ago
Why can't I update to the latest ProductionPro iPad app?
Make sure your iPad has iOS 11 or higher and can access the App Store for updates.
Written by
Prudence
Updated over a week ago
I added ProductionPro to my show license. Where is my order?
If you don't hear from us within 3 business days, please reach out.
Written by
Prudence
Updated over a week ago
Where is my script?
Create your ProductionPro account, verify your email, then log in to view your script.
Written by
Prudence
Updated over a week ago
I did not receive my verification email.
If it's not in your Inbox, please check your Spam and other folders.
Written by
Prudence
Updated over a week ago
I created my ProductionPro account but can't sign in.
Please make sure you've verified your email.
Written by
Prudence
Updated over a week ago
I'm on a school WiFi network and can't receive ProductionPro emails or have issues accessing my content. What should I do?
Please ask your IT department to whitelist these ProductionPro URLs.
Written by
Prudence
Updated over a week ago