Troubleshooting

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10 articles in this collection
Written by Serene Lim

How do I delete my annotations?

Select the annotation and look out for a trash can icon.
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Written by Serene Lim
Updated over a week ago

I tried adding my team but can't seem to do so. What now?

Make sure your emails are right, and - if there's a list of them - make sure they're separated by commas.
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Written by Serene Lim
Updated over a week ago

How do I delete my files?

You can archive them if you aren't sure, and delete them if you are.
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Written by Serene Lim
Updated over a week ago

How do I download the ProductionPro iPad app?

Download the iPad app from the App Store, but sign in on ProductionPro on the Web on all other devices.
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Written by Serene Lim
Updated over a week ago

Why can't I update to the latest ProductionPro iPad app?

Make sure your iPad has iOS 11 or higher and can access the App Store for updates.
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Written by Serene Lim
Updated over a week ago

I added ProductionPro to my show license. Where is my order?

If you don't hear from us within 3 business days, please reach out.
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Written by Serene Lim
Updated over a week ago

Where is my script?

Create your ProductionPro account, verify your email, then log in to view your script.
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Written by Serene Lim
Updated over a week ago

I did not receive my verification email.

If it's not in your Inbox, please check your Spam and other folders.
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Written by Serene Lim
Updated over a week ago

I created my ProductionPro account but can't sign in.

Please make sure you've verified your email.
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Written by Serene Lim
Updated over a week ago

I'm on a school WiFi network and can't receive ProductionPro emails or have issues accessing my content. What should I do?

Please ask your IT department to whitelist these ProductionPro URLs.
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Written by Serene Lim
Updated over a week ago