Many school WiFi networks have firewalls preventing external emails for entering the system and students from accessing sites that are not familiar to the institution or district. As such, some schools may have issues receiving ProductionPro emails (such as invitations to productions and verification emails) and accessing their content on ProductionPro on the Web and the ProductionPro iPad app.

If you're using a school WiFi network to access ProductionPro, please ask your IT department to whitelist our system email address "noreply@production.pro" and the following server URLs:

https://turbo-turtle-audio-video-for-masterpiece.s3.amazonaws.com/
https://turbo-turtle-media-for-masterpiece.s3.amazonaws.com/
https://masterpiece.production.pro/
https://ppro-masterpiece-000.firebaseio.com/
https://tt-media-proxy.cloud.production.pro
https://s3.amazonaws.com/ppro-public-resources/
https://tt-video-proxy-prod-dyn.ppro.cloud/

If you aren't able to play your uploaded media in ProductionPro, it's very likely due to the firewall. Whitelisting these URLs will resolve this issue.

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