If you decide ProductionPro isn’t right for you, you can cancel your free trial.
To cancel a free trial for your MTI License*:
Go to the customer portal and enter the email address you used to sign up
Enter the one-time password (OTP) that is sent to you (please check your spam/junk folder as it is only valid for 5 minutes)
Click on the order you want to cancel
Click “Cancel Subscription”
If you change your mind and want to renew your subscription, you can contact us by emailing firstname.lastname@example.org. Please note that if you renew a cancelled subscription, your free trial will pick up from the date you cancelled and finish on the 30-Day mark from when you ordered. You will not start a new 30-Day Free Trial.
*For MTI Licensed Shows - After your 30-Day Free Trial has ended and you are charged the one-time $199 fee, you will not be able cancel your ProductionPro subscription. Your purchase is final and cannot be cancelled and/or refunded.
To cancel a free trial for an Enterprise Production:
If your organization signed a “ProductionPro Enterprise Agreement” with ProductionPro, please contact your organization’s Admin for details.