If you decide ProductionPro isn’t right for you, you can cancel your free trial.

To cancel a free trial for your MTI License*:

  1. Go to the customer portal and enter the email address you used to sign up
  2. Enter the one-time password (OTP) sent to you
  3. Click on the order you want to cancel
  4. Click “Cancel Subscription”

If you change your mind and want to renew your subscription, you can contact us by emailing info@production.pro. Please note that if you renew a cancelled subscription, your free trial will pick up from the date you cancelled and finish on the 30-Day mark from when you ordered. You will not start a new 30-Day Free Trial.

*For MTI Licensed Shows - After your 30-Day Free Trial has ended and you are charged the one-time $199 fee, you will not be able cancel your ProductionPro subscription. Your purchase is final and cannot be cancelled and/or refunded.

To cancel a free trial for an Enterprise Production:

If your organization signed a “ProductionPro Enterprise Agreement” with ProductionPro, please contact your organization’s Admin for details.

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