If you decide ProductionPro isn’t right for you, you can cancel your free trial.

To cancel a free trial for your MTI License*:

  1. Go to the customer portal and enter the email address you used to sign up

  2. Enter the one-time password (OTP) that is sent to you (please check your spam/junk folder as it is only valid for 5 minutes)

  3. Click on the order you want to cancel

  4. Click “Cancel Subscription”

If you change your mind and want to renew your subscription, you can contact us by emailing info@production.pro. Please note that if you renew a cancelled subscription, your free trial will pick up from the date you cancelled and finish on the 30-Day mark from when you ordered. You will not start a new 30-Day Free Trial.

*For MTI Licensed Shows - After your 30-Day Free Trial has ended and you are charged the one-time $199 fee, you will not be able cancel your ProductionPro subscription. Your purchase is final and cannot be cancelled and/or refunded.

To cancel a free trial for an Enterprise Production:

If your organization signed a “ProductionPro Enterprise Agreement” with ProductionPro, please contact your organization’s Admin for details.

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